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ProRef Publishing Services Inc.
Terms of Sale

Automatic Standing Order
Pricing
Shipping & Handling
Delivery
Taxes
Refunds & Returns
Standard Returns Policy
Alternate methods of placing an order
Privacy
Security
General
Copyright
Jurisdiction

Automatic Standing Order

A number of legal and financial publications are updated and published on a regular or periodic basis in order to provide the most current information. Usually this is done on a yearly or biennial basis.

As a service to our customers we will arrange to automatically ship new editions of publications that have been ordered through the ProRef website. We will only do so if that option has been selected on checkout and will only apply to that specific order not to any other orders.

Pricing

ProRef aims to provide the most accurate information on book prices at all times. Occasionally publishers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error howsoever caused, and the amount of difference is greater than 10% we will check with you to see if you still wish to receive the item at the new price. All prices are quoted in US dollars.

Shipping & Handling

A minimum shipping and handling charge of $15.00 applies to all orders. Orders are usually shipped via UPS or Postal Services unless otherwise specified by the customer when the order is placed. For shipments within North America shipping and handling charges of 10% are added to each invoice. For shipments outside North America if the total of shipping and handling charges exceed 15% of the order amount, the charges are calculated and provided to the customer via e-mail before the order is accepted. Express Service surcharges are based on actual service costs.

Delivery

We will make every effort to provide prompt delivery of books to customers however actual delivery is dependent on the availablity of the book and the time required to obtain it from the publisher if it is not in our stock. Delivery time on titles not held in stock is usually between 3 to 4 weeks.

The actual time to deliver the order is based on the amount of time required to obtain the publication from the publisher PLUS the delivery time.

Taxes

Canadian orders are subject to 6% GST which is added to the invoice. Ontario orders are subject to PST where applicable. Items subject to PST include those that are provided on CD-ROM or diskettes along with directories in Print or CD-ROM/Diskette. Institutions that are exempt from GST or PST must provide exemption numbers when ordering. US & International customers are responsible for any duties and local taxes if applicable.

Refunds and Returns

At ProRef we want our customers to be completely satisfied with their purchases. We will do everything possible to assist our customers to select products that are most suited to their needs. Unfortunately there are occasions when our customers need to return all or part of their order. In most cases books are returnable to ProRef subject to our Standard Returns Policy. This policy does not extend to:

  • "Perishable items" such as printed loose-leaf services, directories, newsletters and journals, sealed audio, video recordings or computer software (which have been unsealed). These services are provided on a "non-returnable" basis.
  • Books that are imported to customer order and are not on ProRef's list of stock items.
    These books are provided on a "non-returnable" basis.

Standard Returns Policy

We will be more than happy to accept books for return in any of the following cases:

  • The book was found to be damaged or faulty. We will either replace the book or give you a full refund or account credit (including shipping and handling costs). Please state which option you'd prefer. If you require a replacement, we will wait to receive the faulty copy from you before sending a new one.
  • The book was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund or account credit (including shipping and handling costs) will of course be given.
  • The book does not meet with your requirements. This is subject to the following conditions:
    • The book must be returned within 15 days of the invoice date.
    • Return authorization must be obtained by calling 416-955-4565
    • It must be in pristine and resaleable condition.
    • The return shipment must be prepaid and must be accompanied by a copy of the delivery note or receipt.
    • N.B. In this case there is a 10% restocking charge. No refunds are given.

Books supplied to customers in Canada should be returned in their original packaging to: ProRef Publishing Services Inc. Attn: Returns Department 377-454 Mississauga St., Niagara on the Lake ON L0S 1J0

Books supplied to customers in the United States and Internationally should be returned in their original packaging to: ProRef Publishing Services Inc. Attn: Returns Department 210 South 8th Street Lewiston NY 14092 USA

The books remain your property until we have received them. We therefore encourage customers to return books by a traceable shipping method.

Returns are accepted at the discretion of ProRef.

Refunds will be given in the same tender type as the original payment. Please allow 14 days (in addition to the delivery time) for the return to be processed.

Our Customer Service department will be happy to assist with clarification of the above points - you can contact them by telephone at 416-955-4565 between the hours of 09:00 and 17:00(ET) Monday to Friday, by fax at: 416-955-4500 or by email at info@proref.com

Alternate methods of placing an order

If you feel uncertain about giving details over the Internet, you can complete your order and give us your payment details over the telephone, by fax or by post. Please provide the following information: The book you'd like to order Shipping details Billing details, including the billing address if different from the shipping address E-mail address and/or phone number in case we need to contact you about your order Your credit card number

Choose from four methods of ordering:

  • By e-mail: sales@proref.com
  • By telephone: contact ProRef at 416-955-4565 or 1-800-367-6234 Monday to Friday, 09:00 am to 5:00 pm EST. Outside of office hours, voicemail is available on this number to record details of your request.
  • By fax: 416-955-4500
  • By mail: send to Orders, ProRef Publishing Services Inc., 350 1 First Canadian Place, Toronto ON M5X 1C1 or 210 South 8th Street, Lewiston NY 14092 USA.

Privacy

ProRef recognizes the concern of our customers regarding privacy of information. All information you give to ProRef is stored securely, and is not accessible to other users. Rest assured that any information you give to ProRef will not be distributed to any other company outside of ProRef or its affiliated partners. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and within the guidelines of the Canadian Direct Marketing Association.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not pass your information to another trader unless you have given us your consent. In order to process your payment we may, however, provide financial information to our account processors (including Banks and such organisations). In addition, you may notify us if you do not wish to receive any further marketing information from us.

The type of information we will collect about you includes: your name address phone number email address credit/debit card details We will not collect sensitive information about you without your explicit consent. We will endeavour to ensure the information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Note that if your publication is supplied directly from our supplier's facilities, we will need to transfer the correct information to our suppliers in order to fulfil the order.

If you have any questions/comments about privacy, you should email us.

Security

ProRef accepts payment information online using advanced 128 bit SSL technology supplied through GeoTrust site security services.

General

ProRef and any associated company reserve the right to refuse service, terminate accounts, and/or cancel transactions in its discretion, if ProRef believes that customer conduct is in violation or breach of any applicable law or ProRef's terms and conditions. This does not affect your statutory rights as a consumer.

Copyright

You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.

Jurisdiction

These terms and conditions are guaranteed by and constructed in accordance with Canadian Law with Canadian courts having exclusive jurisdiction.